CCI Global, an outsourcing firm in Africa, has announced the opening of a call centre in Tatu City, Kenya’s 5,000-acre Special Economic Zone.
According to a press release obtained by Techpoint Africa, the new five-storey facility represents a $50 million investment in the Kenyan business process outsourcing (BPO) industry and is expected to employ over 5,000 Kenyans.
Following this development, the pan-African outsourcing company announced plans to build a second call centre in Tatu City, Kenya, creating an additional 5,000 jobs.
The new building is CCI’s 17th international contact centre, following call centres in Egypt, South Africa, Ethiopia, Ghana, and Rwanda.
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William S. Ruto, Kenya’s President, officially opened and commissioned the facility on May 10, 2024, as part of a three-day building launch event.
The facility will feature several roles, including call centre agents and managers, and aim to further position the East African nation as a premier hub for international BPO operations in Africa.
CCI Global claims that its investments across Africa in the last two decades have exceeded $2 billion, showing its commitment to driving economic empowerment.
Since 2016, the company has invested $150 million in Kenya, which includes the $50 million project.
Rishi Jatania
Rishi Jatania, CEO of CCI operations in Kenya, expressed the company’s commitment to Kenya and the region’s socioeconomic development, stating that the launch marked a significant step forward in the firm’s mission to provide top-tier BPO services.
Coupled with the “right management, technology, international access and enabling ecosystem,” the facility is expected to help Kenyan BPO workers compete globally.
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CCI’s strategic partnerships with organisations like CareerBox Africa will equip unemployed youth, particularly women, with digital skills for work in the BPO industry.
Women also played an important role in the construction, as it included a female construction team from Buildher, a non-profit social enterprise in Kenya that provides disadvantaged young women with accredited construction skills.
