MPost launches in Rwanda to help locals of the East African country with access to better postal experiences. Roughly 6 months after relocating its base from Kenya to Kigali, digital postal service firm.
In November 2023, the firm ditched its home office in Westlands, Nairobi, for a space at Norrsken House Kigali, a co-working hub operated by the Swedish investment fund Norrsken—impact investors who made inroads to Africa in 2019.
At the time, MPost’s founder, Twahir Mohamed, said relocating would help the service anchor Rwanda to expand across Africa. Regulatory issues back in Kenya however contributed to the move.
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Now, MPost is kicking things off in the country by allowing individuals and businesses to receive mail and parcels directly using their mobile phone numbers, bypassing the need for conventional physical post office boxes, as it did in Kenya.
Benefits to Rwandans
This comes in handy for a country where less than 1% of the populace can use a post office. The system is hampered by limited and often challenging accessibility, leaving a huge gap in need of filling. This electronic alternative will allow Rwandans to conveniently control mail management via instant SMS alerts.
The launch comes timely, coinciding with the government’s ongoing efforts to leverage technology for public service improvement. On May 10, 2024, Iposita, the National Post Office rolled out its own electronic P.O. Box to extend reach from the capital to remote locations nationwide.
Digital postal solutions would have a positive effect on Rwandan eCommerce, allowing actors to expand their reach, improve customer satisfaction, and cut down delivery time frames. It will help local enterprises thrive and reinforce the country’s status as an emerging force in East African digital commerce.
“The system’s efficiency will reduce logistical challenges and operational costs for e-commerce platforms, encouraging more start-ups and established companies to invest in Rwanda’s digital economy,” MPost’s official statement reads.
Frequently Asked Questions
How do I use MPost?
- Search for Postal Codes. Search and Select the Nearest and most convenient Post office to receive mails and parcels.
- Dial *631# on your Phone. Register for an MPost address by dialing *631# and follow the various steps till payment of KES 2,050 is made to eCitizen.
- Register on our website.
Who is the owner of MPost?
Twahir Mohamed – Founder + Chief Executive Officer – MPost Africa HQ.
How do I register for MPost?
- Customers can register on USSD through *631#.
- Visit our website and use the Register button to fill in your details.
- Save the number 020 8000 631 and use WhatsApp to register.
How do I create my own postal address?
Contact your local government to find the specific government institution in charge of assigning address where you live and submit the necessary paperwork before the site visit. You can also get a mailing address by opening a PO box at your local post office or shipping center.
